Frequently Asked Questions

Find answers to the most common questions below

What is the procedure for booking a transfer? guncellendi
To book a transfer, simply visit our website, select your pickup and drop-off locations, choose the vehicle type, and confirm your booking. You will receive a confirmation email with all the details. guncellendi
Are there any additional fees for waiting time?
Our transfers include a complimentary waiting time of 15 minutes for standard transfers and 30 minutes for airport pickups. If the waiting time exceeds these limits, additional charges may apply.
Can I modify or cancel my transfer booking?
Yes, you can modify or cancel your transfer booking up to 24 hours before the scheduled pickup time without any extra charges. Please contact our customer support for assistance.
What types of vehicles are available for transfer services?
We offer a range of vehicles for transfer services, including sedans, SUVs, and minibuses. The availability of vehicles may vary depending on the location.
How do I find my driver at the airport?
Your driver will be waiting for you at the designated meeting point in the arrivals area, holding a sign with your name on it. If you have any trouble finding your driver, please call our support line.
What should I do if my flight is delayed?
If your flight is delayed, our system will automatically adjust your pickup time based on the new arrival time. Please ensure your flight details are correct when booking.
Is there a limit on the amount of luggage I can bring?
Each vehicle has a specific luggage capacity. Generally, you can bring one large suitcase and one carry-on bag per passenger. For extra luggage, please inform us in advance.
Do you offer child seats for transfer services?
Yes, we provide child seats upon request. Please specify the number of child seats and the age of the child when booking to ensure availability.
Can I book a transfer for a large group?
Yes, we offer transfer services for groups of all sizes. For large groups, we recommend booking a minibus or a larger vehicle. Contact us for special arrangements.
How do I pay for the transfer service?
You can pay for your transfer service online using a credit card during the booking process. In some locations, cash payments may also be accepted upon arrival.
Is it possible to book a one-way transfer?
Yes, you can book both one-way and round-trip transfers. Just select the option that suits your needs during the booking process.
What is the cancellation policy for transfers?
You can cancel your transfer booking up to 24 hours before the scheduled pickup time for a full refund. Cancellations made less than 24 hours before the pickup time may incur a fee.
Are there any restrictions on where you can pick up or drop off passengers?
Our transfer services can pick up and drop off passengers at most locations, including airports, hotels, and private residences. Please provide detailed address information when booking.
Can I request a specific driver?
While we cannot guarantee a specific driver, we strive to accommodate requests. Please let us know your preferences when booking, and we will do our best to meet them.FGHFGHF
Do you offer 24/7 transfer services?
Yes, our transfer services are available 24/7. Whether you need an early morning airport transfer or a late-night pickup, we have you covered.